Windows 8 Technical Support is there to help the users round the clock. The tech support team is experienced and skilled to address all the issues. Here are some of the most common issues for which users connect with the tech support.
Upgrade to Windows 10
This has been the most popular question at the Windows 8 Technical Support. Users with Windows 8 are looking to upgrade to Windows 10 and they wonder if it is still free. The free upgrade using GWX app was available only till July 29, 2016. Now the users can get it only by buying the full version or device version. Even if the users downloaded the upgrade on their USB drive but did not actually upgrade before this date, they will have to buy the new version. If you have already installed Windows 10 on your existing PC you can reinstall it on the same hardware without having to use the activation key.
On an average, it takes about an hour to upgrade to Windows 10. But, it could be slower or faster depending upon the type of computer you are using. Before the installation of Windows 10, you will need to remove some apps as they may interfere with the upgrade process. Once you have upgraded to Windows 10, you can reinstall the apps.
How Do I update from Windows 8 to Windows 8.1
Upgrade from Windows RT or Windows 8 to Windows 8.1 is totally free of cost. Windows 8.1 introduces many new features and more options to personalize the OS. You can also modify the apps, search, and even the Windows Store. The cloud connectivity with 8.1 is more secure and reliable. The minimum system requirements for Windows 8 and 8.1 are pretty much the same. In most cases you will not need to upgrade the PC configuration.
If have called in Windows 8 Customer Support for help with the update they will ask you for your consent to check the apps installed on peripherals connected to your computer. There are some apps that may hinder with the upgrade process and hence the tech support executive may ask you to uninstall them.
If you have been using the Microsoft account to sign in to your existing Windows, you can use the same account to sign into the upgraded version.
The upgrade takes nearly 30 minutes but the good thing is that it happens in the background. So, you can continue working on your computer while it is updating.
Why Can’t I Connect to a Wireless Network?
This is another very common issue for which the users connect with the Windows 8 Technical Support. If you are experiencing trouble connecting to a Wi-Fi network, there are some basic troubleshooting steps you will want to try. If basic troubleshooting does not work you may need to contact the tech support.
Windows 8 comes with a Network Troubleshooter which can be access from the Start Menu. You need to type Network Problems in the search box and then choose ‘Identify and repair network problems.’
You will need to make sure that Wi-Fi router is turned on. If it is password protected, you will need to enter the secure password on your computer to establish the connection.