Troubleshooting Microsoft To-Do app problems & issues

Microsoft has introduced a new To-Do app and it already in the news. It looks like a pretty decent app. It has a user friendly interface and well thought out design. However, even this good looking app is not without its set of problems. While it is rare, you may still run into the app problem. If that happens, you will want to troubleshoot it so that you could get the app up and running again. This is exactly what we are going to do in this article – discuss the common issues and their solutions.

Troubleshooting Microsoft To-Do app problems & issues

Does your computer meet the minimum requirements? 

One of the very first things you need to check is whether the computer meets the minimum requirements for the To-Do app to run smoothly. To-Do is a modern app and may not function well on older computers. If you have installed it on Windows 8 or older OS, you may experience difficulty.

As far as the computer operating systems are concerned, Microsoft To-Do app runs best on Windows 10 and Mac 10.10 OS. If you intend to use it on a mobile device, make sure you have at least iOS 9. For Android device, the minimum firmware requirement is Android 4.4.

It is highly recommended that you install the latest version of the web browser on your computer or device. You need to have the latest Chrome, Firefox, IE or Safari.

 Have you enabled the To-Do app? 

In order for the app to run, you need to enable it. If you are using the admin controlled computer connected to your company’s network, you may need requisite permission from the administrator to enable the app. If you are using it on your personal computer where you have the admin rights you can enable the app by going to the page ‘Services and Add-ins’ and then by selecting ‘To-Do Preview’. In case you have already enabled the app and are still experiencing difficulty, you may need to try other troubleshooting methods.

Uninstall and Reinstall 

If your device meets the minimum system requirements and you have also enabled the app but you are still experiencing problems, you may want to uninstall and reinstall the app. This method works particularly well if you are encountering frequent crashes. Most of the times the crashing issues are taken care of by removing and reinstalling the To-Do app.

Error: You do not have the license

Unfortunately, To-Do app is not compatible with Microsoft Office 365 personal/home edition. This app is in kind of beta phase and available only with the enterprise editions of MS Office. If you are trying to run the app with any other edition of Office, you will encounter this problem. In order to use this app, you will need to get the valid Enterprise license.

If you are an iOS user, you don’t need the Enterprise license. You can use this app with your Microsoft account. If you see this error message, there is nothing to worry about. You can ignore it.

Aarti Tripathi is a Blogger who loves to share information on topics related to Windows 7 support, Microsoft support, outlook support etc. For more information on these topics keep reading this blog and don’t forget to share your thoughts on the comment box.


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